As part of your family’s trusted healthcare team we are remaining open to serve your pets, but with changes to our procedures so we minimize contact and reduce the risk of spreading the coronavirus.
As always, having a clean hospital is a priority. However, we have ramped up the regular sanitizing of all touched areas including doorknobs, computer terminals, and workspaces. We are practicing good hygiene with frequent hand washing and having employees stay home if they show any signs of illness.
We are spreading out appointments to reduce the amount of people in the hospital at one time, limiting contact (no handshakes), conducting exams in larger treatment area instead of exam rooms and setting up barriers in the lobby so that there is more distance between staff and clients. We are also postponing non-essential appointments when necessary. Conducting pet exams without owners present. Pets can be dropped off in the parking lot or at the door and patient histories can be taken over the phone. Treatment plans, discharge instructions and payments will also all be conducted via phone when possible. Please call us at 417-739-4090 when you arrive and a member of our staff can pick-up your pet from outside of our lobby.
Avoiding Those With Symptoms or Exposure:
We ask that anyone who is actively sick, showing symptoms of COVID-19, or anyone who has been exposed to COVID-19 to stay at home and call us. We can arrange for medication purchases to be brought to your car or assist with orders from our online pharmacy.
These policies can be subject to change at any time as the situation with the COVID-19 pandemic progresses, but we’ll be sure to keep you updated on any additional disruptions or changes to our hospital operations.
Please don’t hesitate to call us at 417-739-4090 if you have questions or need assistance for your pet in any way. Thank you for your patience and cooperation and stay well!