New Client Welcome Form

As you may know, there is a high demand for veterinary care because of the many new pets adopted during the pandemic. That’s why we ask for at least 24 hours’ notice for canceled appointments. If we know there is an opening, we can offer that slot and provide needed veterinary care to another patient on our long waiting list.

Please keep in mind that our amazing staff, in a world of labor shortages, continues to work long shifts to care for sick pets with compassion and professionalism. We couldn’t do this work without them, and it is critical that we don’t lose revenue because of missed appointments because it will impact our ability to compensate them.

• There is a deposit requirement for new client exam fees ($60.45)
• If a client cancels 24 hours or more before the appointment time, the deposit can be refunded to the client’s card.
• If a client reschedules 24 hours or more before the appointment time, the deposit will remain on their account with no penalty and will be applied at checkout on the date of the rescheduled appointment
• If a client does not cancel or reschedule 24 hours or more before the appointment time and does not show up for it, the deposit will be forfeited

NOTE: These deposit requirements also apply to clients who have more than one no-show, no phone call cancellation for appointments, including technician appointments.